Your Team Deserves The Truth... or do they?

leadership sales Oct 29, 2024

Being transparent as a leader isn't just about trust. It's about creating a culture of belonging.

When your team understands the "why" behind decisions, they become invested. They fight harder for the mission.

But there's a fine line between transparency and TMI.

I've seen leaders share every detail about lost deals and layoff risks. Their teams became anxious and disengaged.

I've watched others do territory planning with too much input from reps. The result creates bias and can feel like a win for some and unfair for others. 

Smart transparency looks different.

Share the vision and strategy clearly. Communicate changes that directly impact your team.

Celebrate wins AND discuss fixable losses. Frame challenges as opportunities for growth.

๐—›๐—ฒ๐—ฟ๐—ฒ'๐˜€ ๐—บ๐˜† 3-๐˜€๐˜๐—ฒ๐—ฝ ๐—ณ๐—ฟ๐—ฎ๐—บ๐—ฒ๐˜„๐—ผ๐—ฟ๐—ธ ๐—ณ๐—ผ๐—ฟ ๐—ฏ๐—ฎ๐—น๐—ฎ๐—ป๐—ฐ๐—ฒ๐—ฑ ๐˜๐—ฟ๐—ฎ๐—ป๐˜€๐—ฝ๐—ฎ๐—ฟ๐—ฒ๐—ป๐—ฐ๐˜†:

1. ๐—”๐˜€๐—ธ: "Will this information help my team perform better?"
2. ๐—–๐—ผ๐—ป๐˜€๐—ถ๐—ฑ๐—ฒ๐—ฟ: "Could this create unnecessary anxiety?"
3. ๐—™๐—ผ๐—ฐ๐˜‚๐˜€: "What actions can they take with this information?"

Remember: Your team needs clarity, not confusion.

They need direction, not distraction.

They need leadership, not loose lips.

Share what empowers. Filter what frightens.

That's how you build trust that lasts.

Subscribe toย the OTL Newsletter

A compilation ofย Observations,ย Thought starters andย Loves related to Sales, Leadership and your Career,ย written by a former Sales Leader at Salesforce and Amex

You are joining my list, but you're free to leave at any time!